Preliminary Information Form

This form has been prepared to ensure that the consumer is informed in accordance with the Law No. 6502 on Consumer Protection and related regulations, before the conclusion of a distance sales contract.

Seller Information
Company Name: YAMAN ÇAKMAK VE PROMOTIONAL PRODUCTS TRADE LTD.
Address: Business İstanbul Merdivenköy Mah. Dikyol Sok. No:2A B Blok Kat:11 D:1101 Kadıköy / İstanbul
Phone: 0216 577 53 13
Email: info@q-toro.com
Website: www.q-toro.com

Product/Service Information

The essential characteristics, type, quantity, price, tax, and shipping costs (if any) of the product/service ordered are specified at www.q-toro.com .
Order information is presented to the user before the payment step, and the user completes the transaction by confirming this information.

Delivery and Performance Period

Products are delivered to the customer within 30 days of the order date.
For custom-made products, this timeframe may vary depending on the preparation time of the item.
Delivery is made via courier to the address specified by the customer during the ordering process.

Right of Withdrawal

According to Article 15/1-c of Law No. 6502, the right of withdrawal cannot be exercised for personalized products prepared according to the consumer's requests or personal needs.
For non-personalized products, the right to withdraw from the contract can be exercised within 14 days of delivery.

Return Terms and Costs

When exercising the right of withdrawal, the product must be unused and in a condition suitable for resale.

Warranty and Complaints Process

Complaints and requests regarding the product should be directed to the Company using the contact information provided above.
If the product is defective, the consumer has the right to request free repair, replacement, or a refund.

Contract Formation and Order Information

After placing your order, the Distance Selling Agreement and Preliminary Information Form will be sent to you via email.
The product, price, delivery, and other information specified during the ordering process will be considered the official information.
The consumer acknowledges that the information provided during the ordering process is valid and that they placed their order based on this information.